Case Studies
Crafting user-centered experiences that drive business impact across fintech, e-commerce, and enterprise platforms.
Contextual Self-Help Platform
Transforming Customer Support Through Predictive Design. Cut 20M yearly inquiries by 42% and slashed resolution time from 24 hours to under 3.
UBA HCM Connect
Transforming HR Operations for 20,000+ Employees Across Africa. Unified 12 systems across 20 countries, cutting $80K monthly costs and boosting productivity 43%.
Fraud Analytics Platform
AI-Powered Financial Crime Prevention Through Design. Predictive monitoring that cut fraud by 34% and false positives by 47%, saving ₦155M.
Cashaam Platform
Democratizing E-Commerce for Small Businesses. Built dual-app ecosystem enabling affordable online stores - sole UX engineer handling research, design, and frontend development.
UBA REDD Banking App
Pioneering Pan-African Digital Banking Transformation. Transformed satisfaction from 33% to 85% across 20 countries, driving €15M revenue and 43% digital growth.
Zalando Chatbot Redesign
From Frustration to Flow: Rebuilding Trust in Conversational AI. Transformed a 78% abandonment rate into 34% higher automation by redesigning from 100+ user journeys.
OrgCompass HR Intelligence
From Data Overload to Strategic Intelligence. Cut C-suite decision time by 73% and boosted retention 68% through predictive team intelligence.
Specta Digital Lending
From Weeks to Minutes: Nigeria's Digital Lending Revolution. 5-minute loan approvals that processed $55M with 0.1% defaults and grew customers by 230%.